Neteller FAQ

Last reviewed 13 October 2026

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How can I add money to NETELLER?

By card, online banking and many local payment methods. Most methods, including cards, cost 2.5%; local bank deposits and Rapid Transfer cost 0–1%, MB WAY is free and Paysafecard costs 0–5%. VIP members pay no deposit fee on single deposits of USD 20,000 or more.

How do I withdraw money?

Bank transfer: 1.75% (min. USD 3.50)
Member Wire: USD 12.75
Visa / Mastercard: 0–3.99%
To a Skrill account: 3.49%
To a crypto wallet: 2% plus the network fee

Can I send money to other NETELLER users?

Yes, instantly, and receiving is free. Sending costs 2.99% (min. USD 0.50) on a standard account and 1.45% with NETELLER True — fully verified, with an eligible card or bank deposit and the NETELLER app. VIP members send for free in most countries.

Is paying online merchants free?

Yes, unless a currency conversion is needed.

What does currency conversion cost?

NETELLER adds up to 3.99% to its exchange rate (up to 4.49% in some countries). VIP members pay 3.19% (Silver), 2.79% (Gold), 2.39% (Diamond) or 1.29% (Exclusive).

Does NETELLER have a card?

The Net+ Prepaid Mastercard is available to residents of the EEA and the UK. It costs USD 10 to apply plus USD 10 a year (free for VIPs). ATM withdrawals cost 1.75% (min. USD 1), payments in another currency 3.99%, and since April 2026 receiving money onto the card costs 0.5% (min. USD 1). Your first Net+ virtual card is free.

Is there an inactivity fee?

Yes. If you do not log in or make a transaction for 6 months, NETELLER deducts USD 5 per month from your balance.

Can I buy cryptocurrency?

In around 80 countries you can buy and sell over 40 cryptocurrencies for 1.5% per trade (1.3–1.4% for VIPs).

What is NETELLER VIP?

Four levels — Silver, Gold, Diamond and Exclusive — from USD 15,000, 45,000, 150,000 and 600,000 per quarter in merchant payments and crypto trades. See Skrill and NETELLER VIP programmes explained.

Which countries can use NETELLER?

See NETELLER supported countries. NETELLER no longer accepts new registrations from India.

Open a NETELLER account

Fees as published by the provider for EEA customers, checked 13 October 2026. Fees vary by country — always check the provider’s fee page before you transact.